Grab this resume as a PDF

EMPLOYMENT HISTORY

Spright, San Francisco, CA — Editor (2015-2016)

• Wrote and edited consumer- and internal-facing language for Spright app and website, including: interface language; marketing collateral; position papers and blog posts; newsletters; social media posts; and more
• Managed execution of in-app Q&A sessions and their associated promotion, content, and collateral
• Conducted in-person and remote user research on concept, branding, and usability of Spright app and website
• First non-technical hire; helped company transition from health and fitness focus to working with new mothers

EchoUser, San Francisco, CA — Senior Experience Researcher (2011-2015)

• Planned and conducted qualitative and quantitative research activities, including in-person and remote usability studies, in-depth interviews, field studies, contextual inquiries, and surveys for a wide range of consumer and B2B companies
• Distilled key findings from data and presented design and strategy recommendations to client stakeholders
• Collaborated with designers, engineers, and product managers on both internal and client teams to structure research design and analysis
• Recruited research participants, wrote interview guides and usability tasks, and managed project timelines

Intel, Hillsboro, OR — Intern, Digital Home User Experience Group (2010)

• Designed and conducted research on new media storytelling, culminating in technology design ideas
• Studied fan and industry attitudes and actions through interviews, online explorations, and fieldwork

POPSUGAR, San Francisco, CA — Founding Editor and Writer, POPSUGAR Entertainment (2006-2009)

• Established tone, structure, and direction of online entertainment publication; wrote 8-12 daily posts
• Managed all television coverage; supervised contributors and edited content; created style guide
• Facilitated active reader community; led efforts to integrate social media services into daily content

San Jose Mercury News, San Jose, CA — Reporter (2004-2006)

• Wrote breaking news and feature articles for print and online publications

FREELANCE AND CONTRACT WORK

Xerox PARC, Palo Alto, CA — Research Assistant (2011)

• Conducted in-depth interviews and shadowing sessions for study on young adults and technology

Bay Nature, Berkeley, CA — Freelance Researcher (2009-2010)

• Conducted user interviews and analysis of online hiking map; presented insights and design principles

EDUCATION

University of California, Berkeley — School of Information

• Master of Information Management and Systems (May 2011); Management of Technology certificate
• Personal Primetime thesis explores how viewers harness technologies to create individual TV schedules
• Key coursework: qualitative and quantitative research methods; usability; product and service design

Northwestern University — Medill School of Journalism

• Bachelor of Science in Journalism (June 2004); second major in history and concentration in sociology

SKILLS

Research

• Qualitative strengths: in-depth interviews; contextual inquiries; digital ethnographies; remote research
• Quantitative strengths: usability testing; experiment and survey design; basic statistical analysis

Design and Prototyping

• Proficient with Photoshop, InDesign, and prototyping tools (Balsamiq, OmniGraffle, clickable PDF)
• Hands-on experience with HTML, CSS, JavaScript, Python, and a variety of content management tools

Writing and Editing